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Cancellation Policy
Life happens, I get it! However, in order to provide the best possible scheduling for all guests, 24-hour advance notice is required should you need to cancel or reschedule your appointment.
Canceling or rescheduling an appointment with less than 24 hours' notice will result in a cancellation fee of 50% of the canceled service price. This fee will be due before any future appointments can be booked.
If you have more than 3 offenses of late cancellations, you will no longer be able to book services.
In the event that I have to cancel within 24 hours' notice, I will honor this policy and give you 20% off that service at your scheduled visit.
No-Show Policy
If you don’t show up to your appointment or call within 2 hours of your appointment, it will be considered a “no call/no show” and a fee of your entire service will be due before your next appointment can be booked.
Late Arrival Policy
I will always try to accommodate you if you're running behind, stuck in traffic, etc. I firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. Thus, out of respect for my time and other guests' time, I ask that you please be punctual.
If you are running late, please contact me as soon as possible by texting 636-299-0824 If you are less than 15 minutes late to your appointment, I will do my best to accommodate you, however, I cannot guarantee the full service scheduled will be performed and may result in eliminating services. If you are more than 15 minutes late may need to be rescheduled and cancellation fees will apply.
Service Guarantee & Refund Policy
I strive to offer my guests the highest level of satisfaction. While I do not offer refunds for services rendered, if you are not entirely satisfied, please let me know within 7 days of your appointment and I will gladly invite you back in to make adjustments at no additional charge. This does not apply if I provided a service we both agreed upon in your consultation and you've changed your mind or attempted to alter your hair elsewhere, but still let me know and we will get you to where you want to go together!
Product Exchange Policy
Should you make a retail purchase you are unsatisfied with, I can find you something better. To initiate a product exchange at full credit, simply notify me within 7 days of your initial purchase and return the retail on a day I am in the salon.
Per manufacturer's policies, all extension sales are final.
Children & Guests
I love children, however, please be advised that due to liability reasons and the intimate studio environment, I ask that child care be provided away from the salon. Children, under the age of 12, are not permitted in the salon unless receiving a service. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.
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